I have been very please with the Honeywell (B-K) website and the
downloads. Any questions are always answered. There are two sign in and
you have to be sure you are selecting the correct one. There is a
Honeywell sign in and an B-K sign in. Be sure you are applying your sign
in to the correct one.

Ross

Peter wrote:

> After several successful downloads, my login stopped working.
>
> They emailed me some sort of circular saying that accounts had been
> deleted and have to be re-created.
>
> The original account names however can't be used (they are still
> active but the passwords have been changed) so I created a new one.
> But Honeywell have "difficulties" attaching the old subscription to
> the new account, and also their system has mysteriously prefixed the
> account name with three numbers...
>
> I've written to them many times and they appear to be doing
> "something" but they seem to be an illiterate bunch (this is Olathe, I
> think) who can't read and can't understand what I write to them...
>
> Has anyone else experienced a similar problem?
>